My Little Princess Terms and Conditions These terms of sale apply to all goods supplied by My Little Princess. By using the My Little Princess site you agree to be bound by the terms and conditions set out below. If you do not wish to be bound by these terms and conditions, you should not use the My Little Princess site. 1.1 Any information supplied by you will only be held and used for our purposes in order to conduct business with you and to improve our level of service. We will not pass on your details to any third party without your express agreement. 1.2 When you order, we need to know your name, email address, delivery address, credit or debit card number and expiry date. This enables us to process and fulfil your orders and to notify you in the event of any queries. We also request your telephone number which allows us to contact you urgently if there is a problem with your order such as a courier having difficulty in achieving a delivery. 1.3 You may from time to time receive emails or mail outs from us that refer to our products and services. Should you not wish to receive these items please inform us by email, post or telephone. 1.4 We shall comply with all applicable UK data protection legislation from time to time in place in respect of any personal information relating to you gathered by us. 1.5 You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. 2.1 Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. 3.1 Prices quoted are in British pounds (£) and are accurate at the time published but may be subject to change. The prices including VAT are shown in brackets. 3.2 If the price goes up or down in between you placing and receiving your order, we will honour the original price. 3.3 Products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled we will let you know. 4. Descriptions and Substitutions 4.1 Whilst we make every effort to show and describe our products as accurately as possible, in rare cases the final product may differ slightly. This often happens with plain colour products from different manufacturers for example pink plates may not exactly match pink balloons or balloon weights. 5. Return / Refund Policy: 6. Payment 6.1 We accept payment for goods in a number of ways which you will find listed under ‘How To Order'. Payment for the full amount of your purchases is collected at the time of order no matter when the goods are to be delivered. We do this to avoid problems with cards no longer being valid at the date of delivery and to reduce administration costs when orders are fulfilled in stages (and so saving you money in the longer term). Should any items not be available we will refund you the amount in full by the same method as your payment as soon as we are aware of the difference. 7. Risk & ownership 7.1 Risk of damage to or loss of the goods passes to you at the time of delivery to you (or the agreed delivery address), or, if you fail to take delivery at the agreed time, when we tried to deliver. 7.2 You will own the goods once they have been successfully delivered and when we have received cleared payment in full. 8. Changes to the terms 8.1 We reserve the right to remove, modify or change without notice any information on this site from time to time. We may change these Terms and Conditions from time to time and so you should check these regularly. Your use of the My Little Princess site will be deemed an acceptance of the terms existing at that time. 9. Company Information My Little Princess, 7 Brambledown, Tower Road, Hindhead, Surrey. GU26 6SP Tel 01428 609340. Email: mylittleprincessparties@hotmail.com
Please return the goods at your expense. We will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.